Colour CrittersSupport
Stuck, or have an idea for a creature? Email us and a real person will reply, usually within two working days.
Please do not include personal details about your child.
Common questions
How does my child play?
Tap the palette button, pick an animal, tap a colour and then tap the animal. Tap the star when it is finished. The animal walks off to its habitat and stays there.
How do I change the age level?
Tap the round number button in the top left of the home screen and choose an age from 4 to 10+. Each year adds something: more colours, patterns, a paint brush and a pen. You can also set it in the parents' area.
Where are the settings?
Press and hold the small cog in the top right corner of the main screen for three seconds, then answer the sum. This opens the parents' area, with membership, age, sound, music and reset.
What does membership cost?
Membership is $3.99 a month or $29 a year (Australian dollars; prices may vary by country). It opens colouring in every habitat and includes everything we add later. There are no ads.
How do I cancel?
Open the parents' area and tap "Manage or cancel", or cancel in your App Store or Google Play subscription settings, at least 24 hours before the renewal date. Your child keeps their world and can still visit it; only colouring new creatures needs a membership.
I am a member but the palette button is still asleep.
Open the parents' area and tap "Restore membership". Make sure the device is online and signed in to the same App Store or Google Play account that pays for the membership. If your family uses Ask to Buy, colouring opens once the purchase has been approved.
How do I get a refund?
Payments are handled by Apple or Google, so refunds are too. On Apple devices go to reportaproblem.apple.com. On Android, open Google Play, then Payments and subscriptions, then Budget and history.
Can I move my child's creatures to a new device?
Creatures are stored only on the device. If you restore the new device from a full device backup, the creatures come with it. Membership works on any device signed in to the same store account: tap "Restore membership".
How do I delete everything?
In the parents' area choose "Reset world", or remove the app from the device.
Does the game need the internet?
Colouring and playing work offline. The app checks your membership with the App Store or Google Play when it can, and needs to be online when you join or restore.
There is no sound.
Check the device is not on silent and the volume is up, then check "Sound effects" in the parents' area. Music is off until you turn it on.